Refund Policy – IPIPTV

1. General Refund Policy

At IPIPTV, we aim to provide a reliable and high-quality IPTV service to all users.

Due to the digital nature of our services and the instant activation after purchase, refunds are generally not available once the service has been activated or used.

This policy ensures fairness for all customers and helps prevent misuse of our services. Please read this Refund Policy together with our Terms & Conditions.

2. Free Trial – Test Before You Buy

To avoid any misunderstanding, we strongly recommend using our free trial (if available) before purchasing.

The free trial allows you to:

• Test streaming quality
• Check channel availability
• Verify device compatibility
• تجربه the service risk-free

Using the trial helps ensure our service meets your expectations before making a payment.

3. When a Refund May Be Considered

Refund requests may be reviewed only in exceptional cases:

Major Service Outage

If the service is completely unavailable for more than 72 consecutive hours due to a problem on our side (not related to your internet, device, or ISP).

Non-Delivery of Service

If you paid for a subscription but did not receive access, and our support team cannot resolve the issue within 48 hours.

Billing Errors

If you were charged incorrectly, such as:

• Duplicate payments
• Payment processing errors

All refund requests are reviewed case by case.

4. Situations Where Refunds Are Not Issued

Refunds will not be granted in the following cases:

• Dissatisfaction with channel list or content
• Internet speed issues or ISP throttling
• Device incompatibility or incorrect setup
• Violation of our Terms of Service
• Forgetting to cancel before renewal
• Changing your mind after activation
• Minor buffering or temporary interruptions
• Temporary unavailability of specific channels

⚠️ Channel availability may change at any time and is not guaranteed.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us within 7 days of the issue.

Include the following details:

• Registered email address
• Subscription plan and purchase date
• Clear explanation of the issue
• Screenshots or proof (if applicable)

Incomplete requests may be delayed or declined.

6. Refund Processing

If your refund request is approved:

• Refunds will be issued to the original payment method
• Processing time: 7–14 business days
• Your bank or provider may require additional time

We are not responsible for delays caused by payment providers.

7. Subscription Cancellation

You may cancel your subscription at any time to avoid future charges.

Important:

• Cancelling does not guarantee a refund
• Access remains active until the end of your billing period
• No partial refunds for unused time

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

• Updates will be posted on this page
• The “Last updated” date will be revised

We recommend reviewing this page regularly.

9. Contact Us

If you have any questions regarding this Refund Policy:

🌐 Website: https://ipiptv.shop
📧 Email: support@ipiptv.shop